Solana Glossary Hub

Last updated: 10 August 2025

Overview

This policy covers refunds and cancellations for paid educational services offered by Solana Glossary Hub Ltd, including terminology sessions, group workshops, written glossary briefs, and staking primers.

Terminology sessions and live briefings

Cancellation by you

More than 48 hours before the session: Full refund or free rescheduling
24–48 hours before: 50% refund or one free reschedule within 30 days
Less than 24 hours before: No refund; rescheduling at our discretion with a £25 administrative fee
No-show: No refund

Cancellation by us

If we cancel a session, you receive a full refund or priority rescheduling at no extra charge.

Dissatisfaction

If you feel a session did not cover the agreed material, contact us within 7 days. We will offer a partial follow-up session at no charge or a 50% refund after reviewing the session notes.

Group workshops

Public workshops: Full refund if cancelled more than 72 hours before start time
Private group workshops: Full refund if cancelled more than 7 days before; 50% refund if cancelled 3–7 days before; no refund within 72 hours
Minimum participant requirements: if a public workshop does not reach three participants, we reschedule or refund in full

Written glossary briefs

Before work begins

Full refund if you cancel before approving the proposed term list.

After term list approval

Before first draft delivery: 75% refund (25% covers research already completed)
After first draft delivery: One revision round included; refunds are not available after draft delivery unless we fail to deliver within the agreed timeframe
Late delivery: If we miss the agreed deadline by more than 3 working days without prior notice, you may request a 20% discount or full refund

Payment processing

Refunds are returned to the original payment method within 10 working days of approval. Bank transfers may take additional time depending on your bank.

Deposits

We do not currently require deposits. Full payment is due before session delivery or at brief approval.

Rescheduling

One free reschedule is included for sessions cancelled with adequate notice (see above). Additional reschedules incur a £15 administrative fee.

Non-refundable items

Rush delivery surcharges (once work has commenced)
Third-party costs incurred on your behalf
Free glossary and journal content (no payment involved)

How to request a refund

Email hello@workspace-sequoiahub.click with:

Your booking reference or invoice number
Date of the service
Reason for the refund request

We respond within 3 working days with a decision.

Contact

Solana Glossary Hub Ltd
Office 9, 45 Placeholder Road, London ZZ1 1AE
hello@workspace-sequoiahub.click
+44 20 0000 6520